DISQO

CUSTOMER INSIGHTS...

CULTURE...

WORK...

CAREERS...

BUILT ON TRUST

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GROWING COMPANY

Directly Improving Top Brands

DISQO is an audience insights platform that powers consumer insights for blue-chip brands, global market research firms, and leading advertising agencies.

DISQO’s platform allows clients to understand the entire consumer experience, from how people feel about brands, to how they engage with advertising, and ultimately how they find and buy products.

Founded in 2015, headquartered in Glendale, CA, and with 300+ employees, DISQO is a fast-growing, global platform.

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IMPACTFUL WORK

Work that matters in a way that people care about it

You'll help deliver best-in-class insights for DISQO customers

You'll plan, execute and help scale ad measurement implementations, and continue to build DISQO’s competitive edge by leveraging their unique cookie-free data, 100% first-party audience sets.

DISQO products are built on a foundation of first-party relationships with members who share data willingly.

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EXCITING TIME

Growth meets Servant Leadership

DISQO has reached a substantial point in its growth trajectory. The company just closed an $85 million Series B growth round and has begun a significant global expansion. DISQO will use the new capital to scale its operations and accelerate its product roadmap.

This team reports up to David Karp, the new Head of Customer Success, Executive Team member, and dynamic servant leader. David is rapidly growing the Customer Success team, which provides a platform for one to grow professionally.

WOW!

Data tell the story: DISQO is a great place to work.

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Employee Approval of CEO (Glassdoor)

A+

Culture Score (Comparably)

Employee Net Promoter Score (Comparably)

DISQO’s brand lift solution has given us a scalable way to prove what we had long believed: that consumers take action digitally after seeing advertising on our sites.

Nick Baccala

Executive Director, Ad Measurement, Conde Nast

Job Description

Customer Success Manager - Insights

We’re looking for a manager with a strong analytical background to own, manage, and grow our API partner/client relationships.  

 

The position reports to our Sr. Director of Customer Success and is remote.

What you’ll do:

You’ll lead the onboarding and integration process for each partner and continuously monitor performance and growth.

  • Analyze large amounts of data, identify the true root cause of performance
  • Use data to educate partners and clients on best practices, and offer ongoing optimization recommendations to drive long-term customer success and value realization
  • Partner cross-functionally with product and engineering teams to deliver solutions that maximize growth  
  • Help create and document standard operating procedures 
  • Create reports and analyses to understand clients’ business goals, anticipate future needs and identify solutions 
  • Provide reports on health metrics back to stakeholders
  • Proactively identify and escalate issues, and assist with troubleshooting
  • Help business leaders identify opportunities and expand our offerings

Top performers will:

Be driven to make an impact

  • ensuring successful integrations and driving API performance and growth 
  • working directly with our product managers, developers, and most importantly, our clients
  • enjoy working cross-functionally 

Possess strong technical chops

  • 3-5 years of customer success (client-facing role) experience and familiarity with API integrations
  • Background in market research sampling, having SQL is a plus
  • Experienced with creating and analyzing large amounts of data using Tableau, MixPanel, Datadog, PowerBI, etc.
  • Proficient skill in Excel and PowerPoint 
  • Bachelor’s degree in Business, Science or other related fields or equivalent work experience at high growth tech startups in SaaS, Data and/or MarTech

Love problem-solving and using critical thinking skills 

  • Facilitate a shared understanding of the problem and possible solutions with clients
  • Great understanding of how data-driven decision-making transforms a product or business

Be able to execute, execute, execute 

  • Execute against clearly defined goals both tactically and strategically by organizing and developing initiatives that deliver results. 
  • Ability to work in a fast-paced, high growth environment 
  • Strong verbal and written communication skills

 

Have a desire to learn

  • Gain technical experience as it pertains to this product and for technical support to the client. 
  • Ability to quickly adapt to changing priorities and generate innovative solutions

 

DISQO is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

DOWNLOAD JOB DESCRIPTION

Technical Account Manager - Ad Measurement

We’re looking for a data-driven and customer-obsessed, Technical Account Manager to join our Ad Measurement team to help our customers maximize the impact of their brands.  

The position reports to our Sr. Director of Customer Success and is remote.

What you’ll do:

You will plan, execute and help scale ad measurement implementations, and continue to build DISQO’s competitive edge by leveraging our unique data sets.

  • Help deliver best-in-class insights for our customers
  • Champion the delivery of customer projects for DISQO’s ad measurement solutions
  • Manage multiple concurrent projects and customers, working autonomously with the necessary members of the extended ad measurement team
  • Lead the project setup and coordinate meeting cadences
  • Lead/participate in cross-functional scrum meetings to prioritize and deliver client delivery needs.
  • Partner with cross-functional teams including Sales, Product, Analytics, and Data Science teams on client deliverable needs
  • Maintain dashboards to communicate status, timelines, and risks to both clients and internal stakeholders.

Top performers bring the following:

Project Management

  • 2+ years of project management experience in MarTech/AdTech SaaS organizations
  • Experience working in an agile environment
  • Bachelor’s Degree in the relevant field.  MBA preferred

Sound knowledge of digital marketing and the AdTech landscape

  • Deep understanding of DCM’s, DSP’s and SSP’s, and how they coexist in digital marketing
  • Experience with ad tracking and tagging implementations across digital marketing channels
  • Experience with Web analytics data and a passion for dealing with large and diverse data sets

Strong organizational, operational, analytical, presentation acumen combined with excellent verbal and written communication skills

  • Experience working with data visualization tools (e.g., Tableau, Looker, PowerBI) and CRMs (e.g., Salesforce)
  • Advanced skills in Excel and PowerPoint, with strong data problem-solving skills

Customer success mindset

  • Eager to join a fast-paced working environment, learn and make an impact
  • Attention to detail
  • Collaborative

 

DISQO is an equal opportunity employer that celebrates diversity and is committed to creating an inclusive environment for all employees.

 

DOWNLOAD JOB DESCRIPTION

The Team

David Karp

David Karp

VP of Customer Success

David leads vision, strategy, execution, and development for the Customer Success team. 

Amitabh Biswal - HIRING MANAGER

Amitabh Biswal - HIRING MANAGER

Sr. Director of Delivery and Customer Success

Amitabh leads the Customer Success team

Rebecca Thompson

Rebecca Thompson

Senior Recruiter

Rebecca leads recruiting for the Customer Success team.

FAQs & Resources

What does DISQO do?

DISQO is an audience insights platform that traces the entire customer journey cookie-free across all digital platforms so brands can more deeply understand their customers.

With DISQO’s future-proof technology, customers can go cookie-free but able to measure 30X the ad impact of other measurement solutions and get a full picture of campaign performance.

The DISQO platform is built on permission-based data shared directly by consumers. By connecting sentiment with outcomes, DISQO delivers new tools and capabilities that enable the insights industry to deeply understand consumers and fuel brand growth.

DOWNLOAD PRODUCT SHEET

 

What is "servant leadership" in DISQO's culture?

Servant leadership is a leadership philosophy in which the goal of the leader is to serve.  This philosophy is embedded into the fabric of DISQO and is directly seen with managment encouraging diversity of thought, creating a culture of trust, functioning with an unselfish mindset, and fostering leadership in others.  If one genuinely aligns with this philosophy, then the environment may be worth considering.

Why DISQO? Why now?

DISQO performs work that matters in a way that people care about. Great analytics done ethically and with the highest level of privacy.  DISQO offers what most people want in a career:

A great culture + growth opportunities + a fair compensation package with future upside.

 

Where is the role located?

This is a fully remote position.

What is "zero-party" data? Why is it important?

Zero-party data is also referred to as explicit data“Zero-party data is that which a customer intentionally and proactively shares with a brand.”  DISQO is proud of being highly principled in what and how they provide solutions in the marketplace.

What is the salary?

When speaking with Olympia, please be prepared to share your salary expectations. We are unable to provide a salary range but can give guidance on if your expectations can be met.

Typically full benefits information will be provided at/near the offer stage. As a fast growing company, DISQO offers competitive health, vacation/PTO and future stock ownership options.

DISQO vs Competitors

See how DISQO culture, leadership, and work environment compares on Comparably

Latest News

DISQO Raises $85 Million to Expand Consumer Insights Platform that Drives Smarter Decisions

Some of DISQO's Thinking

Insights about what people think and do across brand experiences and consumer journeys

DISQO's website

Learn more at disqo.com

Interview Process

1

Discuss opportunity with Olympia (30-minute call)

2

Forward resume and salary target

3

Olympia Video Screen

4

Details presented to DISQO

5

Client Initial Screen

6

 Interviews & Panel

What you can expect from Oympia:

  1. Directness – We will provide candid feedback on your background, skills, and alignment of objectives against the opportunity.
  2. Professionalism – We will keep to any commitments we make to you. Let’s hold each other to the highest standard of professionalism.
  3. Honesty – We will tell you if you are not a fit and we will share whatever information we can regarding your candidacy.

SEARCH CONTACT:

Dan Gathof dgathof@olympiasolutionsinc.com

Schedule time to talk

Let’s explore if this role fits your career goals.